MyData Portal Help

Disabled or Locked Accounts

If anyone attempts to access your account with the wrong user name (your employee identification number) or password more than four times, your account is automatically disabled or locked. This is a security measure to prevent someone from breaking into an account.

Avoid getting yourself locked out. Don't guess your password repeatedly. If you cannot remember your password, follow the link under the sign-in box to reset your password. (Select "Password" at the left for more information on passwords.)

Occasionally, accounts are disabled for other reasons, such as by request of a supervisor after an employee leaves a position. Also, if you don't use your account at least once in a 60‑day period, the system will disable your account. In this case, you have not demonstrated an ongoing need for the information on MyData Portal.

You will receive a message on the screen if you attempt to sign in to a disabled account.

Reactivating Disabled Accounts

If you are a teacher, you must contact your your campus account manager. After submitting a signed security oath, the campus account manager will reactivate your account.

If you have a non-teacher account, you must submit a new MyData Portal account request form. You must complete all fields and get all appropriate signatures, just as you did to get your account the first time. If you are locked out because of too many sign-in attempts with a bad password, check the box immediately below the security oath contained in the document.

The system allows only three failed attempts with a bad password. If you forget your password, avoid having to reactivate a disabled account by resetting your password yourself before being locked out. The link to reset your password is under the sign‑in box on the home page.